Your order will be ready for dispatch after payment of the given amount. The shipment will be dispatched usually within 5-7 working days and the delivery time depends on the conditions of the shipping company. In justified cases, the shipping time may be extended and we will inform you within 5 working days.

If you need your order delivered sooner than the standard terms, please contact us at objetpetita.lingerie@gmail.com. If the goods are in stock, we will endeavor to deliver the goods to you as soon as possible. We also offer the possibility of personal pick-up at address Mánesova 49, Prague 2, or at another location by personal arrangement. 

If the item is currently out of stock, please leave us a message and we will contact you as soon as the item is available again. If you have special requests, for example to make a product in a different size, please contact us and we will discuss the possibilities of making a customized product.

For hygienic reasons, it is necessary to try on underwear, especially panties, on your own underwear. The goods to be exchanged must be unworn, undamaged in their original packaging, free of dirt and odor. If the goods show signs of damage, wearing or trying on without underwear, the exchange will not be accepted. If the underwear does not fit and you would like to return the item, please email us at objetpetita.lingerie@gmail.com and we will contact you with information on how to proceed.  We will arrange an exchange, send the product in a different size or make the underwear to size via email.

The customer is entitled to withdraw from the purchase contract within 14 days of receipt of the shipment. The customer is then obliged to send back the goods to be returned within 14 days of notification of the return. We only refund the amount for which the goods were invoiced, the customer is responsible for the shipping costs. Goods to be returned must be unworn, undamaged in their original packaging, free from dirt and odor. In the event of minor damage that can be removed to restore the goods to a saleable condition, the removal of the damage will be deducted from the purchase price. If the damage is irremovable and therefore unsellable, the full purchase price will be deducted, and no refund will be given.

If the product shows signs of defects, please send us a photo and the reason for the complaint to objetpetita.lingerie@gmail.com and we will try to find a suitable solution in the form of replacement or repair. If it is normal wear and tear or damage to the product caused by your own fault, the goods cannot be claimed. To ensure that your linen lasts as long as possible, we recommend that you follow the rules for proper maintenance in the care tab.